Let’s get you unstuck.

Contact support

Email jd@wildwooddm.com. Include the app version, Windows version, file format, what you were doing, what you expected, and the exact error text. You do not need to create an account or fill in a form.

Please do not attach private photographs, API keys, or unredacted logs. Local reports can contain private filenames and recorded times. We can discuss a minimal, non-sensitive example if needed.

Installing or opening the app

Use Windows 10 version 2004 (build 19041) or later, or Windows 11, on an x64 PC. Download the official signed installer from the download section. Review the publisher in Windows before installation. Everything needed to run the app is included.

For portable use, extract the complete ZIP and keep the Tools folder with the executable. Launch from a regular folder, not from the ZIP. Close another running copy before launching an updated build: the app uses one instance per Windows user.

Photos or previews are missing

Open folder includes subfolders and replaces the workspace; Add images adds files. Make sure cloud files are fully available locally and that you can read the source folder. Videos and separate XMP sidecars are excluded. Some RAW formats have no usable embedded preview or supported Windows codec, even when the saved photo details can be read.

A missing preview does not mean the saved details are missing. Try a change preview on copies to see which details can be updated in your files.

A camera correction looks wrong

Check the camera whose time you chose to keep and the photos assigned to each other camera. AI suggestions can be misleading: compare the shown moments and adjust earlier or later yourself. Each camera’s times move by one fixed amount. The app cannot automatically follow a drifting clock or work out time zones.

Applying an edit needs more space

Exact previews stage complete copies. Allow approximately one additional full copy of selected photos, and more for retained versions from repeated batches. Verify the destination is writable and not only an online placeholder. Do not delete hidden staging or backup folders during an operation.

Restoring photo details or recovering an interruption

Use History & restore to check a restore before returning a saved group of photos to its original details. Restore newer batches affecting the same photos first. Original bytes are retained in each photo folder’s hidden .ExifExpert/backups directory. Keep those files and the app’s local history while you need recovery.

If photos were moved or renamed, put them back in their original folders with their original names before trying again. If applying was interrupted, use Recover interrupted edit and review the result. Avoid further edits in another app until recovery is resolved. Independent backups remain important.

Undo last rename is separate from restoring photo details and covers only the latest completed rename batch. It verifies file contents and refuses changed files.

Optional AI connection fails

Check internet access, your OpenRouter key, and available account credits. The app restricts comparisons to the selected Liquid endpoint with requested zero retention, no collection/training, and no provider fallback. If that route is unavailable, analysis stops. Core offline tools remain available.

Never send your key to support. Use the app’s AI connection controls to remove or reconnect it.